Privacy Policy

Last updated: [insert date]

Henbury ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, use our tools, or otherwise interact with us. This is a general draft policy and should be reviewed and adapted to reflect your organisation's actual practices and applicable legal requirements before publication.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use our website or services.

1. Information We Collect

We may collect the following categories of information:

Information you provide directly: such as your name, email address, phone number, company name, and any details submitted through contact forms, enquiry forms, or lead-generation forms on our website.
Usage data: including pages visited, time spent on pages, links clicked, referring URLs, browser type, device type, operating system, and approximate location derived from IP address.
Cookies and tracking technologies: as described in Section 5 below.
Communications: records of correspondence if you contact us by email, phone, or through the website.

We do not knowingly collect sensitive personal data (such as health, financial account credentials, or biometric information) through our website forms.

2. How We Use Your Information

We use the information we collect for purposes that may include:

Responding to enquiries and providing requested information about our services.
Operating, maintaining, and improving our website and the functionality of our tools.
Communicating with you about updates, relevant content, or administrative matters.
Analysing usage trends to understand how visitors interact with our website.
Complying with legal obligations, resolving disputes, and enforcing our agreements.
Detecting, preventing, and addressing fraud, security issues, or technical problems.

3. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to take steps prior to entering into a contract with you, our legitimate interests in operating and improving our business, and compliance with legal obligations to which we are subject.

4. Sharing of Information

We do not sell personal information. We may share information with:

Service providers: third parties who perform services on our behalf, such as website hosting, analytics, email delivery, and customer relationship management, subject to confidentiality obligations.
Professional advisers: including legal, accounting, or other advisers where necessary.
Regulatory and legal authorities: where required by law, regulation, legal process, or governmental request.
Business transfers: in connection with a merger, acquisition, reorganisation, or sale of assets, subject to appropriate safeguards.

5. Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, remember preferences, and gather analytics about site usage. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings; however, doing so may affect certain features of our website. We may use the following general categories of cookies:

Essential cookies: necessary for the website to function properly.
Analytics cookies: help us understand how visitors use our website so we can improve it.
Preference cookies: remember choices you make to personalise your experience.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including satisfying any legal, accounting, or reporting requirements. When personal information is no longer required, we take reasonable steps to securely delete or anonymise it.

7. Data Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

8. International Data Transfers

Where personal information is transferred outside of your country of residence, we aim to ensure that appropriate safeguards are in place to protect that information in accordance with applicable data protection laws.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to certain exceptions.
Object to or restrict certain processing of your information.
Request a copy of your information in a portable format.
Withdraw consent where processing is based on consent.
Lodge a complaint with a relevant supervisory authority.

To exercise any of these rights, please contact us using the details provided on our Contact page. We may need to verify your identity before responding to your request.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so that we can take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any updated version on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please get in touch via our Contact page.

This document is a general template provided for informational purposes and does not constitute legal advice. Henbury recommends obtaining professional legal review to ensure this policy accurately reflects actual data practices and complies with applicable laws in relevant jurisdictions.